Following the outstanding success of our inaugural edition, the CEM Africa Roadshow returns to Johannesburg for another impactful gathering of customer experience professionals and industry leaders.
Stay tuned for updates on topics, speakers, and agenda details.
TIME | SESSION DETAILS | |
---|---|---|
09:00 – 09:30 | REGISTRATION & WELCOME TEA & COFFEE | |
WORKSHOP SESSION 1 10:00 – 11:00 |
SMOKE CI: Your Customers Don’t Care About Your Metrics: This session will explore how simplifying your VoC approach can deliver big results through real-life examples and practical tips. WORKSHOP LEADER: Sarah Lubbe Chief Revenue Officer, Smoke CI |
BRANDLOVE: Unlock Your Employees’ CX Potential: Awaken the Brand Warrior Within: cultivate a culture of customer experience excellence, inspire purpose, and turn your employees into true brand warriors WORKSHOP LEADER: Chantel Botha CEO & Founder, BRANDLOVE |
11:00 – 11:30 | NETWORKING COFFEE | |
WORKSHOP SESSION 2 11:30 – 12:30 |
Cisco: Advanced AI and Automation techniques for personalised customer experiences: Explore how advanced AI capabilities combined with automationprovide organisations the opportunity to deliver exceptional customer experiences. WORKSHOP LEADER: Angus Peacey EMEA CX Partner GTM Strategy & Planning, Cisco Alan Quinn Solution Engineer, Cisco |
CEM WORKSHOP (PANEL): Redefining Customer Experience in Africa: Innovating Beyond Expectations WORKSHOP LEADER: Durvesh Maharaj Digital Portfolio Manager Vodacom Palesa Nhlapo Head of Growth, FNB South Africa Moderator: Tim Mitchell, CX Leader, Cadena Growth Partners |
12:30 – 13:30 | NETWORKING LUNCH | |
WORKSHOP SESSION 3 13:30 – 14:30 |
SMOKE CI: Your Customers Don’t Care About Your Metrics: This session will explore how simplifying your VoC approach can deliver big results through real-life examples and practical tips. WORKSHOP LEADER: Sarah Lubbe Chief Revenue Officer, Smoke CI |
CEM WORKSHOP (PANEL): The Human Element in Digital Transformation: Balancing Technology with Empathy in Customer Experience. WORKSHOP LEADER: Grace Brown Head of CX, JHB Stock Exchange Sipho Sepeng Senior CX Specialist, Discovery Moderator: Tim Mitchell, CX Leader, Cadena Growth Partners |
WORKSHOP SESSION 4 15:00 - 16:00 |
Cisco: How to grab the opportunity of advanced AI to empower your agents to provide customers with effective and personalised experiences: Explore how the latest AI capabilities enables your agents to deliver a great customer experience, while delivering both a more efficient and effective service. WORKSHOP LEADER: Johann Du Toit, Solution Enginee, Cisco Wilco van Schai CX Sales Lead Cisco |
BRANDLOVE: Unlock Your Employees’ CX Potential: Awaken the Brand Warrior Within: cultivate a culture of customer experience excellence, inspire purpose, and turn your employees into true brand warriors. WORKSHOP LEADER: Chantel Botha CEO & Founder, BRANDLOVE |
16:00 – 18:00 | NETWORKING DRINKS |
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