The ideal candidate for this role focuses on strategically supporting a sales team as well as selling to a customer base that creates value and trust with a prospect and exploring their needs before offering a solution. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers.  Approaches potential clients through new leads, cold calls, existing relationships, promotional events, or other means. Works to maximise sales and meet quotas in the short and long term. The candidate for this position will excel at creating and closing new opportunities. 

Responsibilities 

• Manage the Retail sales team 
• Manage and exceed personal and portfolio sales targets 
• Successfully create business from new and existing customer accounts 
• Manage complex negotiations with senior-level executives 
• Build rapport and establish long term relationships with customers
• Maintain accurate record keeping in HubSpot CRM 

 Valued skill set 

• Event and digital media sales experience is highly valued in the digital retail market 
• Strong verbal and written communication  
• Has a needs-based selling approach that focuses on building a relationship with a customer or prospect, and identifying solutions to their challenges through open-ended questions and active listening
• Ability to organise, break down and clearly articulate complex thoughts, ideas and instruction in written form
• Strong ability to take initiative and confidently direct customer interactions 
• Has the proven ability to co-create relevant packages with new and existing customers that is customer centric
• Has the ability to separate themselves from frustrating situations and guide the customer consultatively to an agreeable solution. 
• Strong organisation and time management skills 
• Is an active team player and contributes to the team  
• Thrives in a fast-moving environment 
• CX industry knowledge, coupled with a comprehensive understanding of CX solutions 
• E-commerce industry knowledge as well as a comprehensive understanding of tech solutions. 

Qualifications 

• Experience and/or knowledge of the industry sector/s is highly advantageous 
• 5+ years’ quota carrying sales experience 
• Experience and working knowledge of HubSpot advantageous  
• Demonstrable track record of over-achieving targets